1. Sales of Products & Artworks

• Currency: All prices listed on this website are in Singapore Dollars (SGD / S$).

• Final Sale: Sales of artworks are final and cannot be refunded, returned, or exchanged. Full descriptions and details are provided for each piece.

• Sample & Clearance Items: Sample sales and clearance artworks are sold "as-is." No refunds, returns, or exchanges are permitted for these goods.

2. Shipping & Delivery

• Local Delivery Only: All shipping and delivery services are restricted to local Singapore addresses.

• Outlying Locations: Deliveries to Sentosa, Tuas, Jurong Island, NTU, NUS, SIM, or other locations outside standard courier delivery zones will incur additional charges. These fees will be billed directly to you, even if free shipping applies to your order.

• Commissioned Artworks: We do not accept returns, refunds, or exchanges for commissioned artworks.

• Transit Damage Protocol: We take great care in packaging all orders securely. If your order arrives damaged, please take immediate photographs of the exterior packaging and the damaged product inside. While we are not directly responsible for carrier mishandling, please contact us right away with details and photos so we can assist in resolving the situation. Please do not dispose of the product until instructed to do so by Resinous Art.

3. Resin Artworks & Care

• UV Protection (HALS): All our resin artworks are crafted using epoxy resin infused with Hindered Amine Light Stabilizers (HALS) to protect the cured surface from oxidation (yellowing). While yellowing cannot be entirely prevented over time, proper care helps delay the process.

• Appearance Note: The HALS additive may impart a subtle bluish tint to the overall appearance of the artwork, which is a normal characteristic of enhanced UV protection.

• Placement Guidelines: To minimize natural yellowing, keep resin pieces away from direct sunlight, high heat, and intense UV lighting.

• Handmade Characteristics: Due to the nature of epoxy resin and its curing process, tiny air bubbles, minor bumps, small gaps, fibers or slight surface imperfections may naturally occur despite our best efforts. Hand-finished edges may occasionally be slightly uneven or show subtle bubble marks. Sanded and polished surfaces may also feature faint swirl marks visible only under specific angles. These are natural characteristics of handmade craftsmanship and are not considered flaws.

• Food Safety: While the epoxy resin used is non-toxic, we do not recommend direct food contact on resin flatware. Please use a barrier such as wax paper when placing food items on resin trays or coasters.

• Care Instructions: Detailed care tips are included with every shipment.

4. Preserved Fresh Flowers

• Natural Variations: Flowers undergo various preservation methods and possess unique natural characteristics, meaning they may vary in colour, texture, and size after preservation.

• Colour Shifts: Some flowers naturally dry to darker shades or shift in tone. White flowers are particularly sensitive; they may turn yellow or brown quite rapidly (e.g., white eustomas turning brownish/yellowish, orchids turning brown/freckled, or red roses darkening to a deep wine red). Most flowers take 1 to 3 weeks to dry fully, while succulents can take up to 10 weeks.

• Pigment Loss: Certain flowers with light natural pigmentation may lose some of their original hue once cast in resin.

• Artificially Coloured Blooms: Spray-painted or artificially coloured fresh flowers may run or bleed when embedded in resin.  This colour bleed will be visible in clear resin.  The bleeding can take place during the long curing process and cannot be prevented.

• Leftover Preserved Flowers: If leftover preserved flowers are returned in a box with desiccants, please follow the provided maintenance instructions. Silica gel residues can be gently brushed off using a soft brush. Store boxes away from direct sunlight, heat, and air exposure to prevent accelerated discolouration.

• Translucency & Layering: Because resin is poured layer by layer (one layer per day), embedded petals and foliage may appear translucent, lighter, or darker, or show subtle bruising marks. Layer lines may also be visible along the sides of cast resin pieces (excluding wall art).

• Flatware & Pressed Florals: Flowers used for flatware items like trays and coasters are professionally pressed. Large or thick blooms may be trimmed or broken down to individual petals to fit the piece.

5. Deposits for Commissioned Artworks

• Booking & Deposits: A non-refundable deposit of $200 (or the artwork's equivalent booking fee) is required to secure available production dates. Orders are officially confirmed only upon receipt of deposit payment.

• Deposit Terms: Deposits are strictly non-returnable, non-refundable, and non-transferable, and cannot be swapped for other products or services.  Deposits paid will be forfeited in the event of cancellation.

• Fresh Flower Drop-Offs: Deposits must be paid prior to dropping off fresh bouquets. We reserve the right to reject bouquet drop-offs if prior arrangements have not been confirmed. Please arrive promptly for your appointment, as penalties may apply for late arrivals.

• Invoicing & Balances: The deposited amount will be deducted from your final invoice upon completion. Any additional shipping or customization charges will be reflected in the final bill prior to delivery.

• Personalized Items: Artworks featuring custom names, dates, quotes, or client-provided photos require full payment upfront before production begins.

• Delivery & Storage: Once completed, a final invoice for the balance will be sent. Deliveries are dispatched the next business day following receipt of final payment. If final payment is not received within 1 month of billing notification, we reserve the right to forfeit the deposit and list the artwork for sale without further notice.