Store Policies

Buyer's Agreement

For Bespoke Preserved Flowers Artworks

All resin artworks are handmade using resin that are non-toxic, produces no VOCs or fumes.  As resins take between 1 to 14 days for a full cure, we cannot guarantee 100% on the clarity or zero bubbles of the completed artwork.  We will do our utmost best to remove any bubbles or particles our eyes can see but as resin starts to cure, natural bubbles may form.

 

For flowers preservation, we use various ways to preserve the flowers.  All flowers have different characteristics and therefore they may change color as they dry or they may either be darken or have a change in tone.  Some flowers may shift in colour or change in shape and size during the preservation process.  All these are beyond our control.  Most flowers will take between 3 to 14 days to be fully dried, 3-5 weeks for succulents.   This is especially for white flowers, they are very sensitive and they may turn yellow very fast or even become brown when they are fully dried.

 

Handmade floral resin art is very labour intensive.  Resin is added layer by layer, flowers, petals, leaves and other decorative additions piece by piece and hence each artwork can take at least 1 to 4 weeks to be completed. The chemical reaction of the added resin can make some of the dried flower petals look translucent or even darker.  We suggest keeping them out of direct sunlight, heat or UV lightings as resin can change with prolonged exposure to light.

 

Handmade resin artworks are a labour intensive process are hand-finished and any irregularities should not be considered as a flaw. Due to the nature of the epoxy resin, tiny air bubbles usually occurs and we try our best to minimise them on your artworks.


Each artwork is made by hand and not a machine so tiny bubbles, bumps, little gaps, yellowing issues, surface imperfections and slight imperfections are part of the unique characteristics of the resin artworks. While we try our best to achieve perfection on the visual sides (usually refers to the top and bottom) of your artworks, the sides of your artwork might be slightly bumpy or uneven due to hand-finishings.

 

From the bottom of our hearts, we thank you for taking a keen interest in our works.  We hope you can find something you like here.  If you have any questions, do not hesitate to email us or send us a Whatsapp message.

Disclaimer

Technical information supplied by Resinous Art Studio LLP shall not constitute a representation, warranty or condition. All such advice is given and accepted at the buyer's risk. The test data and results set forth herein on our website (ResinousArt.com) and videos do not necessarily indicate the results that the buyer or user will attain. Full-scale testing and product performance is the responsibility of the buyer and user.


The information, products and services included in or available through the website (ResinousArt.com) may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Resinous Art Studio LLP and/or its suppliers and partners may make improvements and/or changes to the website and/or to the products available at ResinousArt.com at any time. Advice received via the Resinous Art website and/or related videos should not be relied upon for personal, medical, legal or financial decisions. Users of products available through ResinousArt.com should consult a professional for specific advice tailored to one’s specific situation.

Resinous Art Studio LLP and/or its suppliers and partners make no representations about the suitability, reliability, availability timeliness, and accuracy of the information, products, services and related graphics contained herein on the Resinous Art website.


To the maximum extent permitted by applicable law, in no event shall Resinous Art Studio LLP and/or its suppliers and partners be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever, including, without limitation, damages for loss of use, data or profits, rising of or in any way connected with the use or performance of ArtWorks Resin and Liquid Diamonds Casting Resin epoxy resin and the Resinous Art website, with the delay or inability to use the ResinousArt website or related services, the provision of or failure to provide services, or for any information, products, services and related graphics obtained through the ResinousArt website, or otherwise arising out of the use of the Resinous Art website, whether based on contract, tort, negligence, strict liability or otherwise, even if Resinous Art Studio LLP or any of its suppliers and partners have been advised of the possibility of damages. If you are dissatisfied with any portion of the Resinous Art website and/or its available products, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Resinous Art website and its available products. 


Read and understand the material safety data sheets (MSDS) for the epoxy resin products before use.

Shipping & Delivery

All prices stated are in Singapore Dollars (SGD).

 

All orders will be processed in 1 – 2 working days upon receipt of your orders.  

 

Local Orders

Standard Flat Rate $5.00        2 – 4 working days

Free standard delivery for orders above $100.  

Use FREESHIP100 at checkout.

 

Express Delivery $12.00          Next working day (Order must be received before 2pm)

Free Express delivery for orders above $250.

Use FREESHIP250 at checkout.

 

International Orders

Purchaser is responsible for all fees and charges from their own countries' import duties and taxes.

Please email us to enquire about shipping.

Exchange & Return Policy

What items can be returned and exchanged?

We offer returns or replacements/exchanges if items are faulty or not as described within 14 days of receiving your order. We will accept returns of unopened sealed product only.  You can return your product for store credit or exchange it for a different product.  We do not accept returns for change of mind, or misunderstanding of type of resin needed.

Refund will only be applicable if items to replace/exchange ran out of stock.

Bespoke orders, customized orders and sale items cannot be returned, replaced, exchanged or refunded. 

 

DAMAGED IN TRANSIT

We take care in adequately packaging our orders.  If for some reason, your order arrives in damaged condition by the carrier, please take pictures of the outside of the package, and the inside as well as the product that is actually damaged.  We can not take responsibility for carrier damage, however, do contact us immediately with details and pictures so that we can give you priority and help take care of the situation.  Please do not dispose of the product until directed to do so by Resinous Art and situation has been resolved.

In what condition can items be returned?

All applicable returns must be sent back to us within 14 days upon receipt.  Discounted items are final and cannot be returned or exchange.  Returned items must be returned in original packaging and shipping boxes.  Returned items must have no visible signs of use.

How to process a return or exchange?

Send us an email with the following details and we will respond within 1-2 working days with the returns information.

 

Your order number:

Date of Receipt:

Name of item:

Return Quantity:

Reason for Return:

 

All returning items must be sent to us with tracking number.  We will not be liable for lost or damaged parcels.

How long it takes to receive your replacement product, refund or store credit?

Please allow 7 working days for exchanges for local orders and for overseas addresses, please allow 7 working days on top of the selected shipping duration.

Any shipping fees that customers will need to pay?

All customers are liable for the shipping fees for the items to be returned to us.  Shipping for exchanges items for will be sent to you at no additional charges using local postal services with tracking number.  You may refer to the information here on the postage services.

Any return restocking fees that customers will need to pay?

If items are returned due to change of mind or reasons other than being faulty or not as described, there will be a 10% restocking fee of the price of the item purchased.  Refunds will be given in the form of a store credit only.  Shipping fees will not be refunded.

How you handle lost or damaged returns?

All returns must reach us within 7 working days (local orders), 14 working days (international orders) upon returns submission.  They must be sent to us with tracking information.  If returns sent to us are lost or damage upon receipt, we will not be liable for any refunds or exchanges thereafter.

Information

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